I bought the Mid-Century Buffet Sideboard Storage Cabinet on September 17th. The sideboard looked like the perfect piece for my space. I never received tracking information for the furniture and after a month of waiting, I decided to look at reviews of Ricll. I was nervous because I do not see any comments or engagement on their Instagram, so that made me really question the legitimacy of them as a store. Upon visiting this review site it sounds like many individuals either receive poor quality furniture, lengthy delays, or not receiving items all together. This made me decide to reach out to Ricll and ask for a full refund before they ship my order. I emailed them on October 23rd asking to longer receive the product, and instead receive a full refund of the $1,653.35 USD that I spent on the sideboard. I received a quick response from their customer service apologizing for the delay and that it could be potentially ready to ship by the end of November. I said that I still wished to receive a refund instead of the product. They said they would process this ASAP, and I would receive the refund within seven days. I emailed them again on November 3rd stating that I still have not received a refund and it had been eleven days at that point. It is now November 9th and I still have not received a refund or further response from their customer service. I am very disappointed with my experience with this company, and I would NOT recommend them to anyone. I am willing to adjust my review, but not until I have received a full refund. ****Update**** I did receive a full refund after emailing them again. I am changing my review from one star, to two stars since they were able to fulfill the refund.
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In choosing Ricll, you’re not just selecting a piece of furniture; you’re embracing a lifestyle that values sustainability, beauty, and the future of our planet.