Misleading origin, unauthorized shipment, and sketchy customer service — avoid RICLL.I pre-ordered a vanity set from Ricll on December 11, 2024, via the Shop/Shopify platform. The product was listed as a furniture store in Italy, which heavily influenced my decision—I would not have spent this much on furniture made elsewhere.The listing promised 6–8 weeks delivery, but by March 2025, I still hadn’t received anything. When I reached out through the Shop app chat, Ricll’s customer service couldn’t provide a concrete explanation and accepted my cancellation. I waited for the refund since then. Then on June 4, 2025 - nearly six months after ordering, I received two large boxes with unclear labels and no invoice. The return address wasn’t from Ricll at all—it was a random person named Michael Campbell in TN. Only after a delayed Shop delivery notification did I realize Ricll (now based in CA) had shipped the item after my confirmed cancellation.To make matters worse, the product was manufactured in China, despite the initial description and impression that it was Italian-made. This was extremely misleading and fraudulent.Ricll refused to send a prepaid return label, ignoring multiple follow-ups (customer service email: service@vabches)They urged me to pay for a return shipping label (estimate was around ~$1500). Even with my desperation, pick up guy advised not to since its the vendor who usually provide these. My building couldn’t continue storing the bulky boxes for security reasons, so I was forced to dispose of the shipment to avoid fees. Shop/Shopify provided no support and claimed they couldn’t retrieve the cancellation, even though the entire chat thread was in their app.As much as I want to support small businesses - RICLL is a shady, deceitful, and non transparent business. The whole ordeal was traumatizing, time-consuming, and a costly experience. I am filing a formal complaint with the BBB and strongly urge others to avoid Ricll and the Shop app for big purchases.
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