I ordered a shelving unit for which there was no mention of lead time to produce. After not hearing anything for two weeks except for an order confirmation email, they responded that there would be a 9-week lead time to produce the item.I followed up at 5 weeks and then again at 7 weeks. Both times I was told that the production timing was on track. I then followed up on the 9th week and was told that they were “lacking the raw materials” to produce the unit. They are now offering a refund but are not providing a confirmation of how or when the refund will be completed.
Claim your business profile now and gain access to all features and respond to customer reviews.
In choosing Ricll, you’re not just selecting a piece of furniture; you’re embracing a lifestyle that values sustainability, beauty, and the future of our planet.
