I was on the verge of filing a formal complaint regarding this service, but the high filing fee made it impractical for such a minor issue. Instead, I’m sharing my experience to warn others. Late at night, with no public transport available, I rented an e-bike for what should have been a quick ride home. Upon unlocking, the bike showed a green light indicating a full battery. However, just a minute into my ride, the battery died completely. This is unrealistic if the bike had any charge, as a functional e-bike battery shouldn’t drain so quickly. Without parking stations nearby, I attempted to end the ride, but the app wouldn’t let me leave the bike outside their designated zones, even though it was unusable. This policy is absurd when the equipment malfunction is their fault, not mine. I had to pedal this heavy e-bike for 40 minutes to reach a designated spot, turning a 15-minute ride into exhausting labor due to their faulty bike. Upon finally reaching the parking area, the dead battery prevented the bike from locking or ending the ride properly. I tried several times through the app, but nothing worked. The malfunction was theirs, yet I faced penalties for it. I had to freeze my credit card to avoid charges for this dreadful experience. The next morning, I found I was charged for an additional 10 minutes for leaving the bike "unattended." This charge is completely unfair since I parked where the app indicated and tried multiple times to conclude the ride. The fault lay entirely with their malfunctioning equipment. I reached out to their support for resolution, but there was no email or phone contact, only an AI chatbot. This seems to breach consumer protection laws requiring accessible customer support. I submitted a detailed complaint through the chatbot and waited over a month for a response. After following up repeatedly, all I received was a discount code, which feels insulting when the real issue is being wrongly charged for their equipment failure without any human support. I ultimately paid for the ride begrudgingly, but I want others to be aware of what to expect from this service. It’s best to avoid it, especially at night when you may find yourself stranded with faulty equipment and no real support.
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We are Dott. And we’re on a mission to improve European city life. We believe in a future where inner cities will become free of cars and pollution. And we believe we can make that happen with our dockless, shared electrical scooters and bikes. Want to...