I downloaded the app, which prompted me to get another app, claiming my first ride would be free. It was extremely cold outside, making the ride quite uncomfortable. The strong winds tossed me around, and the poor suspension made every bump feel worse. I must have looked quite miserable riding through the city on such a chilly evening. The situation escalated when I discovered I was being charged for my hour of discomfort. I was not at all pleased to see the notification on my banking app, especially as I struggled to open it with frozen hands, failing several times due to my lack of dexterity, risking frostbite. After many attempts and warming my hands, I finally accessed my account, only to find that I had indeed been charged for my 'free ride.' This moment caused me significant distress and anxiety, not to mention the onlookers who witnessed my struggle and eventual shock. I was left feeling anxious and somewhat afraid after this experience. It was so unreasonable, and I find it disgraceful. The whole incident has made me feel nervous and hesitant to leave my home, leading me to spend my days looking out the window. I sometimes see pictures of others happily riding e-scooters, and I wonder, why did this happen to me? Did it bring you joy to see me struggle? I don’t wish to involve a lawyer, nor am I seeking compensation. I simply ask the service to do the right thing and cancel or refund the charge. Is that really such an unreasonable request? Update: As a gesture of goodwill, they have refunded my 'free' ride, which I accepted reluctantly. However, I still view this as an attempt to take my hard-earned money. No compensation was offered, and I doubt they will consider it, despite the trauma I’ve experienced since. This concludes my review of my first and only experience with the service and their unsafe e-scooter. To you, the reader, I wish you well. To the service, I bid farewell.
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We are Dott. And we’re on a mission to improve European city life. We believe in a future where inner cities will become free of cars and pollution. And we believe we can make that happen with our dockless, shared electrical scooters and bikes. Want to...