I had a very bad experience with Noord E-bike.In the first 14 days, the bike’s wire was broken — it kept turning on and off randomly. I wanted to cancel the subscription because of this, and right after I did, the bike got stolen.Even though I returned everything (the battery, the key, and all other parts), they sent me a €400 invoice. They didn’t explain what plan I was on, and the amount doesn’t match any deductible in their own policy.I locked the bike properly, they filed the police report themselves, and still they threatened incasso (debt collection). I emailed them but got no reply. This all feels shady and unfair. Would not recommend.
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We stand for innovation!
Noord makes sustainable mobility available for as many people as possible. With our urban e-bike and flexible subscriptions, we shift the societal focus from ownership to usership. And by using the best techniques and recycling whenever possible, we maximize the lifespan of our Noord. This way, you can continuously rely on your ride.
With the Noord, we want to improve life in and around the city. Because in our ideal future, our environment is greener, our cities are more spacious and we are more flexible. But we can not do this on our own. That is why we invite you on this journey with us.See more
