Right legal have failed to act in a timely manner on the three occasions I have requested important legal documents that they have held due to the trading cessation of Gotelee, Hadleigh, SuffolkThe will of a relative took approximately sixteen weeks, with an absolute lack of clarity and an absence of professionalism. This caused unnecessary distress at a time when I was grieving the loss of a loved one but needed the will for probate. They then took around five months to pass on house deeds to our solicitor.My latest debacle has been to obtain my own original Will. Emails have not been answered, process for obtaining them has been unclear, instructions have been ignored, what should be a straight forward matter seems unbelievably clumsy due to lack of communication and what appears to be simple ineptitude. I would not recommend them at all.My complaints have echoed those of others, it seems clear that as a company your platitudes are yet to translate into a more effective and efficient service.Your document team appear incapable of fulfilling what should be a straightforward remit. So as a bare minimum I would expect them to assist with any requests for documents as that surely is what they are there for.
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