Currently using the company to act on my behalf as executor of my late step mother’s estate and it has been a shambles from the start. First lost death certificate between my local office and derby I had to obtain another one and send at my cost. Put wrong amount in to probate for the amount of money in the bank account of over £40,000 leading me to believe there was more money than we actually had. Hope this mistake is being reflected in my final invoice. Lack of communication when you ring always to busy to talk, take over a week to respond to emails and then only because you ring to prompt them this is holding up distribution of the estate to beneficiaries. Requested to pay part of equity loan as advised that this would stop the interest which it didn’t and the amount we requested was reduced on payment and I wasn’t even told only found out on the sale of the property. I raised complaints twice but it only gets passed to the person dealing with you case. Hope now property sale completed that they will move quickly to distribute the estate. Requested an interim statement of account 3 months ago still waiting. For £9,000 fee I could have done a better job myself. Should have a compensation package
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