I can't put zero stars unfortunately. We are coming up to 4 years - yes 4 years - of my friend's will not being sorted. It's taken 4 years to sell his flat, which is still in the "process of the sale". I have put in complaints to their complaints department, the letter they sent back had 17 - yes 17 - spelling mistakes/incorrect information. Unbelievable, I'm lost for words. Complaints department to not put your usual call us on this, there is no point.
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