What an appalling experience we are going through with the probate team. Thousands of pounds have been taken from our relative’s estate with no invoices supplied despite repeated requests over 6 months. We’ve asked for ledgers and confirmation of funds transfers but nothing has been forthcoming.We’re consistently told work has been done and find out it hasn’t, even though Right Probate have taken the funds from the estate.Correspondence isn’t followed up, requiring our bereaved family to seek updates and repeat requests for the same information. Issues are raised and nothing is resolved. Weeks drag on into months and there’s no proactive contact. It’s frankly exhausting and distressing.Then you’re passed on to someone else and the carousel begins again.I’ve been holding off publishing a review but we’ve got our third complaint in now, after another change of personnel and a request for us to update them on what’s outstanding. And nobody is taking my phone calls, so…🤷♀️
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