I as so many before me wish I could’ve given zero stars. Avoid this firm at all costs. They are inept,incompetent,I’ll trained and finally incapable.They have been acting on my parents estate for the last 10 months and it has been a constant round of ignored communication both email and phone calls. Our first case handler ( they aren’t solicitors) was promoted to being the manager of our second case handler. All the problems we experienced with the first were then magnified by having them in charge of the second. I cannot stress enough to avoid this firm. At what is an upsetting experience of losing both parents in 2 months. Was only a foreshadow of what we’ve experienced dealing with this firm. Lost documents,ignored communications, vague excuses and finally problems with there accounting software and accounts team. If for whatever reason you decide to ignore this review and use them could I recommend the following. Download the complaints form from the ombudsman, Paracetamol or your choice of headache relief, gaviscon or your choice of antacid and finally shaving your head as you’ll be tearing your hair out.Oh and this isn’t resolved yet we’re still ongoing.
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