Not a good service at all. I had no option other than to use them as I needed the original will for probate, which they held (they had take on a previous solicitors business when it went bust!!). They were keen to try and sell me their services (not taken up). Staff were always polite, and always apologised, but the reality is that their systems seem not to be robust, inaccurate, they lost a document and did not action as they had said. Very stressful at an already stressful time!
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