Right Legal took over the local solicitors where my parents had made their Will, so when my father passed away in May 2024 and I checked the reviews after seeing this was the company who would deal with things, I pretty much braced myself for upcoming aggravation. Instead, the non-standard specifics of the Will & associated Probate procedure were dealt with by an absolute gem of a Probate Advisor from the Derby office, specifically Madelaine M. I can't do Madelaine the justice she deserves with my writing skills, but I'll try anyway. She was professional throughout the fairly lengthy process (due to it being non-standard, as mentioned), which I suppose you'd expect anyway, but Madelaine went the extra mile on many occasions. We needed home visits for my elderly, disabled, and deaf since birth mother, but nothing was too much trouble for Madelaine. So friendly, warm, understanding, on the ball, a natural knack for dumbing things down for us non-legal types, always quick to reply to any communication/correspondence, and we feel lucky Madelaine was assigned to our case.I can't speak to the company as a whole, and the other reviews here paint their own obvious picture, but I can tell you that if, like me, you're here seeing how the company is after finding out who will be dealing with your Probate matter, if you get assigned Madelaine M then your day just got a lot better. An absolute credit to the company and profession, and I hope the bosses at Right Legal appreciate just how much of a gem Madelaine is, and I cannot stress that enough.It's rare for me to write such a glowing review, but it's for good reason. Thankyou Madelaine, and bosses, take note: If all your employees took a leaf out of her book, your reviews would quickly become overwhelmingly positive.
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