Had the unfortunate experience of dealing with RLG with my late father’s estate. He’d made his Will and for whatever reason known only to him, appointed RLG as Executors alongside family members. At the initial meeting we were told by an incredibly inexperienced probate advisor that they would be ‘taking over the administration’ of his estate. A simple application for probate was all that was required at an overinflated cost. It took them over three months to get the process underway, and only did so when we raised a complaint. Correspondence was patchy often with information incomplete or missing. Despite telling them they needed to communicate with all executors, they often only communicated with one, making the assumption the messaging would be passed on. When the grant of probate eventually came through the executors were sent a letter with the grant saying the will and birth certificate was enclosed and neither were. On raising the error with them there was no acknowledgment or responsibility taken to sort it out. Unprofessional, arrogant, sloppy, lack of attention to detail, careless, perfunctory are just a few words that spring to mind.
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