After failing to return calls, I was promised a visit to create a new will.Foolishly I agreed, had a sit-down with Saif who took details, confirmed prices and the level if service plus time frame.He followed up with a link to pay almost £1700 for wills and trust services.For over two months he has not replied to emails on progress.Rang to complain, reception offered to put me through to Saif! Asked to speak to complaints who were not available...Then I was told my will etc was going over the directors desk for sign off. (Funny how the this worked out when I asked for my money back).Asked to speak to a managing partner and pointed out I would take this to the Law Society.I also asked what qualifications the will writers hold and they do training internally... Draw your own conclusions from that, but mine is that the company is sales driven and staff get bonus or commission on "sales".I'm currently insisting on a refund and will approach the Law Society if necessary.The reviews speak volumes and to be honest, I wish I'd checked before agreeing to update my will. How can I trust a firm to manage my affairs in death, when they cant manage to respond to an Email?They promised the moon on a stick but delivered a burst balloon on a straw.
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