Everything went wrong that could go wrong. We engaged 'Millenium Legal' who outsourced us to Right Legal Solicitors. Despite a no chain sale we experienced repeated delays, blatant lies relating to when actions had taken place, blaming and avoidance tactics. Calls were ignored and emails I sent were 'never received'. Even in the face of written evidence.The solicitor was the most unprofessional, rude and arrogant person I have ever had to deal with and appears to be the only person in this company. Ironically, the same solicitor also runs the complaints department! Despite issuing a formal complaint to the company, as required by the Legal Ombudsman prior to making a formal complaint to the company, we have not received a response 6 months later. The company were engaged to manage the sale of a deceased estate, which made the situation much harder. I have now lodged the complaint with the Legal Ombudsman. Save yourself a whole load of stress and heartache.
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