A further 4 months have gone by with zero progress!!!!reached out to the "customer service team" aka the clown group - zero progressour experience means you should avoid like the plagueAwful awful awfulSlow unhelpful and uncaringThey make promises and 9 times out if 10 don't keep themDon't return callsChange personal dealing frequently Make up new things that need doing without any prior discussion If you raise a complaint they pay lip service to resolving20 months since our relatives death and still no sign of resolutionOne of the worst companies I have had the misfortune to deal withThe pain of dealing with this organisation makes a difficult time even more traumaticUpdateRight legal spent 3 days lobbying trust pilot to stop my review being uploaded - "committed to feedback - rubbish"despite asking me to "reach out", which i have done, there has been no progress. Yet another Wrong Legal"We want to hear from you directly" - here you go - its been nearly 2 years since our aunt passed and 8 months since house sale proceeds were paid to you - why oh why does it take you so long to sort basic stuff????????
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