My will was transferred to this company after my Solicitor closed down, I was only informed of this after the event otherwise I would have requested it be returned to me ( after all it is my document) I received notification and a call from a representative informing me of my wills whereabouts.After a couple of months I made the decision to retrieve the will and have it stored locally to me.Phoned right legal group , told someone would contact me….3 weeks later nothing , so I did an online electronic communication, I was called back immediately, and told someone would contact me shortly , I requested they called my mobile and not my landline as I wouldn’t be available to take calls at home,Three days later, they called my landline! Surprise surprise I’m not home ! Left a voicemail. I responded back the next day after being on hold for 20+ minutes to be told someone will call me back. They never did.So once again I called…on hold for what seemed like weeks . I actually gave up in the end.Then out of the blue I received an email stating that they had called me that day , I checked my landline and mobile , and no they hadn’t, no missed calls and no voicemails.So I immediately called them and unbelievably spoke to someone straight away,I explained I wanted my documents returned and I was told they would send me a proof of identity form, and I should receive it by post within 2 weeks. I enquired about the alleged phone calls and the young lady was extremely evasive.Well surprise surprise again I’m yet to receive the I D verification form . It’s been 4 months since my initial contact and I’m still no further forward.So I’ve made the decision to write a new will with a local company making my old will invalid because there seems to be no way of retrieving it, and should I die my family will have a nightmare trying to deal with this company.Reading so many of the comments it seems like they don’t have a clue, bereavement is stressful enough without having to deal with a company that doesn’t seem to do joined up thinking. My advice to anyone thinking of using this company is DON’T !
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