Update - an immediate reply on here - copy and paste reply which they think appeases the situation on a public forum. Shame your office team don’t have the same diligence!!! I will email and I will publicly share how far this complaint process goes - but am still contacting the ombudsman. Too many similar situations on here to ignore. Have no idea how you are still trading.. Shameful company - avoid. No progress in over 2 years - staff turnover is appalling - with each new solicitor assignment it goes back to the start. No ownership- no responses. I am considering next steps - ombudsman maybe or my own legal representation. Maybe that will shake them up to do what they are being paid for!!!
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