The only reason they get a star is because I can’t give zero.Communication is useless at best, service is abysmal service, supposedly they return emails / calls within 48-72hrs. However that is not the case, nearly two weeks later still no response and when you call up you don’t get to speak to who you need to but get to leave them a message. I actually wonder if the message is actually being taken down due to lack of anyone calling back.Lost paperwork within the office but claimed they had never received it even when it was sent special delivery, apparently it’s impossible for them to lose paperwork within in office but we proved otherwise. When I was in hospital I had to get them to email a member of hospital staff so that I could print, sign and return paperwork before a legal deadline passed, despite the fact it was sent in months before and they had confirmed it had been received in an email.No one wants to take ownership of a case if there is a problem to resolve it, god forbid your case handler leaves as it won’t automatically be covered by someone else without you chasing them for a progress report of what’s happening. This happened to us twice with people leave and the case was just dropped totally drawing out the process unnecessarily.We ended up taking them to the solicitors ombudsman and were successful, RLG then highest level punishment available imposed on them by the ombudsman.
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