Trying (without success) to retrieve a Will I am trying to retrieve my late mother’s Will from Right Legal. After my mother’s death I found out that the solicitors that originally drew up the Will had closed, and her Will and other documents were transferred to Simpsons Solicitors of 16 Stanier Way, Wyvern Business Park, Derby DE21 6BF (aka Right Legal Group). Right Legal hold the documents of a number of former solicitors.21 Jan 2025: at the insistence of Right Legal I had an online meeting with a Trainee Solicitor, sending her relevant ID documents (passport, Driving Licence & utility bill) by email and asking for the Will to be released. 06 Jan 2025: I emailed the Trainee Solicitor to ask her to chase the relevant department to release my mother’s Will. She replied to say she had chased them and suggested I emailed Document Management Team directly.10 Feb 2025: I emailed the Document Management Team directly to ask them to send me the Will as a matter of urgency.13 Feb 2025: Received an email from a Document Management Executive to say that a “form of authority” for the release of the document had been sent in the post.14 Feb 2025: Received an email from another Document Management Executive to say a form of authority was made and collected by Royal Mail the day before.20 Feb 2025: emailed to say I am still awaiting the arrival of the form of authority and asking them to send me a new form by next day special delivery.25 Feb 2025: spent over an hour trying various combinations of phoning - 01332 424511 - nobody answers. 25 Feb 2025: emailed to say I am still awaiting the form of authority to release my late mother's documents including her will. Asked if they could send the form by email.Sadly once I do eventually receive the form of authority I have been told to “please allow 28 days from the date of receipt of your completed Form of Authority and proof of identification for our team to release your documents.” I wonder how many chasing emails will be needed for that to happen. These delays are so stressful after the death of a loved one. In view of this poor service I am now looking at Law Society webpage: & Legal Ombudsman website
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