My father passed away in May of 2023 and a few weeks later we learned that the solicitor that had written his will had retired and the records from that practice had been bought by Right Legal Group in Derby.The initial contact seemed OK, but things started going downhill, fast. The first invoice had me, as an executor, marked down as the deceased. Further emails from them were riddled with spelling mistakes and bad grammar. My brother's surname was missing from my mother's updated will and so a new will had to be issued and we once again had to get new witness signatures, at great inconvenience to everyone. We were told early on in 2023 that Right Legal had contacted all asset providers. We soon learned this was not the case and there was one asset provider who I had previously worked for, that they were completely unaware of. The provider told me that Right Legal Group had only got in touch after I chased them and then never responded to the requests of the asset provider. This made me doubt Right Legal Group's honesty and doubt the veracity of their statements. When I contacted other providers it was the same story. They were still waiting to hear back from Right Legal Group. Roll on to February 2024 and I enquired as to the status of the grant of probate. I was told it takes 16 weeks. I am aware that UK probate can take a year due to a backlog so I gave them some slack. My father had been dead 16 months, before I said enough was enough. I contacted RLG in September 2024 and learned that we had been given a new case handler. She told us that Probate had been granted in April. If that was the case then why did nobody contact us before now? She told us that they were awaiting the closure of 4 accounts. 1 bank, 2 building society and 1 financial institution. So my question is, why does it take 9 months to close down 4 simple accounts? It's nonsense and it's a bold faced lie by Right legal Group, because when I contact these institutions, the answer is always the same. "we're waiting to hear back from Right Legal Group" or we haven't heard from them at all. My bereaved mother has been surviving on the state pension and is struggling to maintain an energy inefficient house that needs urgent repairs and is too much for her now. Right Legal group even admitted that they are already sitting on £125k that they could release. Yet when I chased them up in October 2024 there was nothing but silence. Here we are, 2 weeks away from Christmas and not a word! They are a disgrace. If you find yourself in a similar position, move your wills and other legal documents to another provider without hesitation. You also have to ask yourself why Companies House issued this First Gazette Notice on 22/10/2024. 08276948 Right Legal Group Limited"The Registrar of Companies gives notice that, unless cause is shown to the contrary, the Company will be struck off the register and dissolved not less than 2 months from the date shown above.Upon the Company's dissolution, all property and rights vested in, or held in trust for, the Company are deemed to be bona vacantia, and will belong to the Crown."As a final note, I never did receive a copy of the grant of Probate from Right Legal Group, so had to purchase it myself from the government website. Useless.
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