We started the sale in June and completed in November. The low fee should have been a warning — in my experience it reflected the level of service provided.The transaction took around 5–6 months despite there being no complications or legal issues that would normally delay a sale. Throughout the process I had to repeatedly chase updates myself. On several occasions I only discovered from the buyer that enquiries had been raised weeks earlier, and responses from my solicitors often followed roughly a month later — even for very basic matters (for example clarification about a wheelie bin not being included in the sale).Communication felt extremely poor and reactive rather than proactive. I was frequently given conflicting information about progress, which significantly reduced confidence that the case was under control.Overall this was by far the most frustrating experience I have had with solicitors. I struggle to reconcile my experience with some of the positive reviews, although the more detailed critical reviews closely match what I encountered. I would not choose to use this firm again.
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