I rented over the phone, from out of state, and when I got to the unit, after hours, I found the "walk-in" unit was really eight or so inches up from ground level, so I couldn't slide anything in. Plus, you have to step on the door handle to release the pressure before it'll open, but I was too short to step on it because I had to step on the little edge of the unit that stuck out from under the door, which it was eight inches up off the ground, and there was nothing to hold on to. I was only able to unload the truck because the moving guys had no problem, but I had to get someone to let me in every single time I went to my unit after that. They offered to rent me another unit, but of course I'd have to pay rehire the guys and move everything, which was obviously no good. They also plowed snow up in front of my unit, which was on the end. When I complained, I was told - you're lucky we didn't have any bad storms this year! Do NOT recommend.
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