The policies at Rightspace regarding missed or late payments are predatory. Charging absorbent late fees, lien fees, lock cutting fees, pre lien notice fees further contribute to the hardship a tenant faces. Selling a tenants property should only be used as a last resort. Especially considering a large percentage of auctioned units contain mostly personal items that are of little to no value to anyone other than the tenant. A unit consisting of pictures, clothes, documents and personal keepsakes having only sentimental value should never be considered for auction for multiple reasons. #1 being the sale of that unit doesn't compensate for the loss the Storage company incurs nor the loss the defaulted tenants experiences #2 Often times the person buying the unit suffers a loss after paying the auction cost, the fees charged by the online auction host, cost of removing and transporting the contents of the unit gas/uhaul fees only to find there isn't anything of value only a bunch of pictures and dirty clothes ect ect. So the buyer of the unit is then faced with trashing the items which doesn't always happen lawfully. Selling private family photos and legal documents containing personally identifying information should be a crime. This opens the door for identity theft and compounds the hardship the former tenants already faces. Then there is the detrimental affect the actual owner of the property experiences, for some people the harm lasts a lifetime. Losing all of your family photos is hard enough but not being able to know what your Grandmother or Grandfather or anyone else in your family looked like because your the generation that didn't get to inherit the family pictures because your parent lost them to an unnecessary storage auction. In this scenario an auction that not only failed to compensate the storage company for the amount of the defaulted but ended up destroying the former tenants life because the winning bidder dumped all the pictures and documents with personal information on them in a field so not only did the former tenants lose the only pictures they had of their deceased family members but they had their identity stolen and as a result of not having the documents they needed they literally lost everything ending up on the streets with destroyed credit which immediately spiraled into the absolute worst possible thing happening that could have ever happened in this persons life ALL FOR WHAT!! Stop doing this **** to people. I had a payment arrangement! I came in with the first payment and was turned away. Why couldn't you people have at the very ******* least asked the *** buyer of my unit to leave the damn pictures I would have came and got them immediately. What kind of *** couldn't take a whole 3 minutes out of their life to ask a simple question It wouldn't have put you out to save a few boxes of pictures for someone whom just lost everything... their entire family history every memory of their loved ones. The devastation this despicable practice caused me will never be forgotten. Rightspace storage will ALWAYS be tainted with bad reviews. As for the specific people responsible for this don't ever feel sorry for yourself or wonder why something bad happened to you because you absolutely deserve any misfortune that ever comes your way.
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