I’m a commercial installer. I need to call Renee because we had a warranty issue. The hot water on demand propane tankless water heater had begun to leak and had completely failed. The unit was only three years old. The parts required were more than the warranty would allow and I was trying to call them to get a replacement. The first time I waited on hold for 40 minutes. The second time I waited on for an hour. I finally got fed up. Told the customer that I would get another unit bought a different manufacturer unit and now the Renai Tankless Heater sits in a junk pile. It’s a shame we could not get a hold of the manufacturer as we were suggested by the store. It was sold from from to try and get a warranty replacement. But after several attempts and not getting hold of anybody and having a chat bot, that basically could not help me. My time is money and I cannot waste any more of it. Renee has one of the worst Customer service lines I’ve ever dealt with right next to Verizon.
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