Being a trade professional I would over the last 12-15 years fitted many units but that was when Rinnai was a quality brand.In last 3 years their copper heat exchangers are made from tissue paper now all failing in less than 3 years.The warranty is a sham, they start with want copy of benchmark, the document ain’t going to change the poor quality of metal. Then they want service record, again servicing ain’t going stop the inferior quality heat exchanger leaking. Then u have to drive to Gas Products to fill in a form. They then try to say is it installed right? Well we did warranty work for them so yes. Oh it’s scale, Northern Ireland is soft water! Then they want the address but they aren’t sending anyone out so you ain’t getting the address as they now seek to steal installers service work with sticker telling end user to get them to service it. So 6 days on no response from Rinnai or Gas Products, restaurant still closed loosing money.Once a brand to be relied on now to be avoided at all times. The old 24i used to last 10 year plus and stopped due to electrode burning away, now the heat exchanger spring leaks wrecking the fan.Warranty claims are made slow and diffcult in the hope that you might buy a replacement.The saga gets better, after demanding my customer address or they won’t supply any parts. The off hand and say it Gas Products problem who STOCK EVERY part and sort with them. Well it’s coming up on a week since unit failed.I was told by Adam who was dodging calls they had both the fan and heat exchanger IN STOCK! The I get a call later not from Adam or Alastair but Thomas,”We don’t have those parts in stock!” Strange Adam checked and you are fully stocked. Now will be another week restaurant closed.The constant lies and stalling is a clear sign of an in reputable company who operate a funds cleared don’t come near us.Planning to buy a water heater then know the brand to AVOID at all costs.
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