Tried to cancel an order within hours of placing it. Customer service agent told me the order was already processed and that it couldn't be cancelled. My card hadn't been charged at that point nor had I received tracking, so it was definitely cancellable. If not, then it is a huge flaw in their system of operations, that an order that hasn't even been shipped out cannot be cancelled. Regardless, the agent initially told me that the order was being "processed" and refused to specify what that meant, and then told me the order had been given to the carrier and left the warehouse. When I say refused, I mean she was literally repeating the same word over, when I asked her what that meant. I don't know if this is an incompetency on the part of the agent or if she was being disingenuous. She did give me a tracking number eventually, which was invalid at the time she gave it to me. It later updated to "shipping label created", but the label was created AFTER our conversation. So that was definitive proof that the item had not shipped out when she said it had. It actually shipped out the next day, according to the tracking info. The agent also told me to call my bank and reject the charge as a way to cancel the order. Obviously, this was a ridiculous suggestion when it would have been much easier for them to cancel it themselves. It's clear to me that this company couldn't care less about their customers. I've dealt with Amazon's customer service agents and it's actually astounding to me that they have been more helpful than Rio Grande's agents, which is really saying something. I truly mean this when I say that I've never experienced poor customer like this before. It's like they want you to not buy from them again.
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