riogrande.com

1.6
1.6 Based on 20 reviews

...

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Maya Price
Unfortunately I have to give a not so…

Unfortunately I have to give a not so good review - first, when you make a purchase, they don't give you the price you had when you made the order - they wait and charge you the higher price when it ships - second, I sent in my certificate of authority 3 times and they never allocated it to my account after numerous inquires with customer service. Third, I noticed a wire was missing from my order - emailed them - they didn't get back to me - trying to talk on the chat and not getting anyone to answer me. Their products I love - but not their business structure. OMG I just spent over 30 minutes with customer service over a missing wire and they are not helping me!

2
Date of experience: Feb 06, 2025

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