I tried to make a purchase as a new customer. They would not accept my credit card because they have no history with me. Rio Grande told me to re-enter all my items in the shopping cart and purchase with a wire transfer or PayPal. Frustrating. Inconvenient. The reason a billing specialist gave was the Patriot Act. Are you kidding me? Terrible customers service. So I went over to Ottofrei.com and easily made my purchase with the credit card of my choice. No problems and I saved myself a lot of money. Prices are better. And, Ottofrei.com shipped within hours.
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