Been a rioPRO customer for years and just received a shipment with damaged tote bags. I ordered 50, and 25 of them were crushed because of the way they packaged. Because I'm pressed for time, I called and asked if I could get only 25 shipped out to me to replace the damaged. Their response was that I needed to get photo(s) emailed back to them for review, which could take time. I explained that I was pressed and don't have time. Defaulted to asking a manager to go ahead and submit a new order, and I would just pay in full because (I Need The Bags) for my show in 2 days! The manager stated that:
1. I wouldn't get best price
2. I would need to also pay for overnight shipping
No understanding or help for me the customer on their part. They screwed up!!
I spend over 6k a year there, and they just lost a customer over $30 dollars!
Since covid, Rio Grande and it's top quality customer service has dwindled. The first customer service rep that I spoke to, I couldn't even hear cause of a dog barking in background.
Sad to see another good local company loose!
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