ripplefiber.com

I normally don’t leave bad reviews

I normally don’t leave bad reviews, but this experience with Ripple Fiber has been extremely frustrating.A salesman came to my apartment building and gave me the full pitch on Ripple Fiber. I signed up on the spot and scheduled an installation appointment. Everything seemed fine at first. I had to reschedule the original appointment due to inclement weather, which was completely understandable.However, on the rescheduled date, I cleared my entire day, moved furniture out of my room, and prepped everything so the installation would be smooth. No one showed up. No call. No explanation.I called and was told someone would get back to me. An hour went by… nothing. The next day … still nothing. By Monday, I had to reach out again myself. That’s when multiple employees suddenly started calling me trying to figure out what happened, but no one could actually explain why the technician never showed up.They then rescheduled me for the following weekend. Once again, I rearranged my schedule and prepared my apartment for installation.The day before the second appointment, I received a call saying my building is not serviceable because it’s an apartment.So let me get this straight… a salesman came directly to my apartment building, signed me up, scheduled installations twice, wasted two of my weekends, and only after all that did someone realize the building isn’t serviceable?That’s not just poor communication… that’s complete disorganization. This could have been avoided with a simple serviceability check before ever sending a salesman out or scheduling installation appointments.Extremely disappointed in the lack of coordination and respect for my time.

Date of experience: Feb 27, 2026