This is by far the worst internet service provider we’ve ever had. We live in Bonterra in Indian Trail, and it took nearly two months—mid-February through April—with little to no communication just to get our service up and running.Since then, we’ve experienced constant outages and the same poor communication. Technicians never let us know we’re on their schedule, and when they do show up, many of them openly express frustration with Ripple. My wife works from home, so reliability is critical, yet this past weekend the service went out for several hours Friday, nearly the entire day Saturday, and then again in the middle of a party we hosted to watch the first NFL Sunday.Customer support is dismissive and unhelpful. Agents tell us no one can assist until a weekday, that there are “no on-call techs,” only to suddenly claim one is on the way—and then no one ever shows up.I’m sharing this in hopes it helps anyone considering this company make the right decision: avoid Ripple at all costs.
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Founded in 2021, Ripple Fiber provides thousands of homes with the brightest and fastest fiber internet solutions, powered by a 10Gig, 100 percent fiber optic network. With its patented technology driving rapid expansion, Ripple Fiber is redefining connectivity for its communities while remaining committed to promoting digital empowerment. Ripple Fiber believes the biggest wave starts as a ripple. See more
