riseandfall.co

4.5
4.5 Based on 201 reviews

Luxury products without the luxury price tags. Direct from the world's best manufacturers....

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ANNE K
Poor customer service

I am so disappointed in this company. Bought bedding after reading glowing reports and reviews about it but the colour of it was very disappointing and not as bright as photographed. I returned it the same day I received it by Royal Mail, it was delivered to them two days later. A whole week on and I have no notification from them that they have received it. I have emailed them with photos of proof of sending and delivery. They are prevaricating about refunding me and say I need to wait 10 business days. By that time it will be nearly Christmas. There is no phone number, they take ages to get back via email. There are so many companies out there with excellent customer service but sadly this is not one of them

1
Date of experience: Dec 18, 2025

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