I’m very disappointed with both the product quality and the customer service.I purchased the Crisp & Cool Organic (percale) sheets, and after washing according to the care instructions, they became extremely hard and uncomfortable — to the point of being unfit for use. This is not what I would expect from bedding marketed as premium.When I contacted customer service, I was told this is simply the “nature of percale” and that no refund or exchange could be offered because the item had been washed. Despite explaining that the issue only became apparent after washing, my concerns were dismissed rather than addressed.What’s most disappointing is that I had intended to purchase several more sets of the other type of bedding for family, but after this experience I won’t be shopping here again. I’ll be looking elsewhere for bedding where quality and customer satisfaction are taken more seriously.
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