I recently ordered a coat that was beautiful and high quality but not suited to me. I ran into challenges trying to ship it back and reached out the Rise & Fall team for help. Marjorie was amazing. I think my issue was relatively new but she worked through how they could help and came up with a great solution (from my perspective). She was very responsive despite this being over the height of the holidays. These days it’s not often we can even reach a real person so I was particularly impressed with the level of customer service. Huge thank you. Despite not keeping the item, I feel very satisfied with my overall experience and will be back.
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