You will receive a 100% bonus on your deposit. I won around 550-600 euros and requested to withdraw the money from support. They informed me that I needed to use the wager first, which seemed odd to me considering the low deposit amount. I continued playing and ended up winning a total of 1,500-1,600 euros. When I asked support again about withdrawing my winnings and inquired about my percentage, they simply referred me to the rules page without providing a clear answer. Despite my repeated attempts to understand how to withdraw my share of the money, I received no assistance and was completely ignored.I then decided to go to my account and clicked on "cancel wager" in the hopes of retrieving my portion of the money. However, after clicking it, everything disappeared.I have screenshots as evidence of this incident.I tried toexplain to the support team the English definition of the word "bonus" as "a distribution of profits to holders of an insurance policy," but they insisted on their own interpretation of the term. I have the conversation with support documented via email. They are unhelpful and unwilling to assist you. When I requested the wager back, they were unable to do so because I had already canceled it with just one click and no warnings, resulting in all the funds being lost. This action is not legal. You stole my earning, my bonus, my money. I will not let this go until I get it back.
Claim your business profile now and gain access to all features and respond to customer reviews.
Ritzo Casino offers a great place for players who love classic casino games with a modern twist. We have many popular games, including slots and live dealer games, all easy to play. The site is simple to use, and we focus on keeping your experience safe and enjoyable. You can also enjoy bonuses and promotions to make your gaming even better. Join Ritzo Casino for a fun and secure gaming experience! 🎰See more
