riu.com

Riu Olivia

On first arrival hotel looks big and nice, reception is smart, clean looks good, staff are friendly welcoming etc, Head up to your room and I thought I had gone back in time, dark wood everywhere, green painted ceiling, heavy old dark fashioned curtains, manky green carpet,Curtains are for show you can't pull them at night,Bathroom well taps badly hanging off the wall, and no Matt in bath so very dangerous and slippery,Toilet moved every time you sat on it,TV is a waste of time, standard TV and no English channels.Balcony never saw the sun it was windy, cold, couldn't even enjoy fresh air, the view was nice though just a shame we were based on wrong side of hotel so couldn't enjoy the sun.Smelly corridors no air flow,Having gone around to see what's around the hotel I soon learned that this is really a smokers hotel as people say and smoking everywhere,if you wanted a drink you had to walk though people smoking to get one, it soon came clear the just of off the reception was a seating area outside that people were sat on smoking which meant the reception area the also smelt of fag smoke.Instead of a having a designated smoking area away from the pool,bars seating, reception, so people who don't want to smell of an ashtray had somewhere to sit and enjoy the sun and drinks , we found it impossible to do as there wasn't anywhere.Now the food well it was the same everyday, nothing different and the worst I've ever had at a Riu hotel.If you want a drink after 11pm forget it you won't get one, snacks waste of time and again can't get bugger all after 9. This hotel just doesn't flow at all it's poorly designed the food hall is so cramped with no space around the food, no system, people I have found are rude and arrogant, they push in front of you, bump into you and even grab things across Infront of you. I was lining up to get a jug of milk when a lady went between my legs and grabbed a jug the pushed me to get her milk before me, what is wrong with people. It's like feeding time at a zoo.The entertainment layout is like one long hall where you sit in rows so if you small you can't see shit, if your at the back you still can't see shit, you can't talk to other family members because they are way down the other row. Who every designed this hotel has no clue as to how things should flow .Would not stay here again.Should have been demolished when the government said it should.Noise this hotel is a joke when it comes to noise, You can hear everything, every time someone showered or flushed the loo it's like a waterfall in your own room, The toilet ceilinder leaks into the toilet so a constant drip,I didn't need my own alarm clock ever body else alarms woke me up.The constant bangs and dragging of chairs and feet etc, I've never known a hotel so noisy as bad as this, I'll be glad to go home just to get some sleep, I even brought ear plugs and that didn't help. The only thing this place has going for it is that it's on the beach, absolutely nothing else.

Date of experience: Feb 09, 2026