Absolutely disgraceful. TUI lied to us the whole holiday, and then the manager (Omar) of RIU Funani was rude and threatened an upset (not aggressive) disabled man with security. We booked a holiday with a disabled room as we have a wheelchair user in the party. We called twice to ensure that everything was set for our friend so he could enjoy his holiday. When we arrived at the airport we were told there had been a taxi for 4 people organised so we could all stay together, and TUI knew we needed disabled friendly transfers. On arrival our friend was carted to a vehicle and put on without us, leaving him quite scared and upset. When the rest of the party got to him we were told there was no room and that the welfare taxi's don't take more than 2 people. Not only was our friend separated from us, we were also lied to by TUI. We arrived at the hotel and were given our rooms, the room we got was not disbled friendly at all. It had a step into the shower, no handles for support in the bathroom and the sink was too high for him to access. When we requested a different room at reception they told us they were fully booked. This was a shock as there were rooms across our block that were not in use. So they were happy to take our money, and believed because there wasn't a room available at the time that it was ok to give us a different one.By day 12 we had had enough, our friend had sickness and diarrhoea because of the poor hygiene of the staff and hotel. Because the room was not disabled friendly there were accidents which completely took away his dignity and cause serious upset for him. We finally complained to the TUI rep who was as helpful as one could be with default answers. However, the TUI sales rep and the hotel manager said it had not been reported that we needed a room that was disabled friendly. The manager was rude, shrugged his shoulders and said it wasn't his problem, and when our friend in the wheelchair got upset (not aggressive) he threatened him with security and said he could pay for another hotel if needed. The whole time both TUI and the hotel contradicted themselves, saying that it was neither of their problem, however TUI had it on their system that there was a wheelchair user in the party. So it doesn't make sense to not give us a wheelchair friendly room.We will never ever be using TUI again and we would recommend everyone choose someone else too. They were not supportive and have lied to us the whole time, trying to pass blame to us. This was not rectified, TUI and the hotel are placing the blame onto us and it has been the worst holiday I have ever been on. TUI are liers, they mis sold us a holiday package that was not worth the price we paid.
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