I had a very disappointing experience at Hotel Riu Playacar. Under Reservation No. WRC378NC, my complimentary airport transfers with RIU Hotels & Resorts were confirmed and I received a valid voucher. While the arrival transfer worked, the return transfer was not honored.
Despite showing my voucher, the hotel staff said my name was not on the list and offered no help. I was forced to take a taxi under stress and pay USD 80 to catch my flight. I also sent three complaint emails and received no response. This lack of organization and customer service is unacceptable.
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