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RIU/TUI Disabled guests overlooked

I recently returned from Riu Negril Jamaica.I always email ahead and explain my disability needs (can't walk long distances ,need a ground floor room,can't do steps)Let me start by saying this hotel was refurbed in Dec 24,it is popular with return guests(quite clearly able bodied)The hotel and TUI advise a room in Block 1 which is nearest to all facilities .The rooms start at 1011/1066 I was given rm 1064,virtually in Block 2 ! The walk to my rm was far too much so rang reception and was told abruptly "fully booked can't change" Now for an able bodied guest I would say walking past a spa ,towelhut reception,entertainment area,sports bar,kulinarium,mandalay,steakhouse then you reach the furthest point of the hotel green island buffet is acceptable ,but not a guest with 13 replacement joints with walking difficulties !! This is not disabled friendly,I felt like a second class citizen 600rms and only 1 disabled toilet in the whole complex .2 toilets by the pool areas no grab rails ,low toilets in a wet area not safe by any means!In total 4 adapted rms,I'm not a wheelchair user so would not request one of them rms ,but they was at the beginning of Block 1 so that wouldn't of helped. I understand that there are all levels of disabilities but even the basics were not in place Yes if your in a wheelchair you could get around but still you had the toilet situation I'd of thought during a refurb in this day of disability rights,some laws needed to be passed ? I have been in touch with RIU &TUI and awaiting responses but I'm sure they will just pass the book,somebody needs to be made accountable ,they take our money and we are expected to put up or shut up I will not let this go Im seeing more and more restaurants,bars,hotels not caring at all about disabled guests!! Anybody else had any joy dealing with these companies please let me know Thanks in advance

Date of experience: Sep 24, 2025