Lousy, lousy, lousy customer service! I have written a Tripadvisor write up about the hotel, this is about the so called aftercare.On our final day at the hotel my daughter realised she’d left her AirPods in her room and we spoke to reception. For some reason the cleaner who found them TOOK THEM HOME!! After it became apparent they could not be returned in time before we left as they lived nearly an hour away, they took my details and promised to post them out. After 2 weeks I contacted to ask where they were…they had lost my details, seemingly made no effort to find them via TUIThey were posted out but, Royal Mail reported the parcel arrived damaged and empty in the UK and we were given the empty envelope.For some reason, the RIU Funana management think they shoulder no blame in this, even though their cleaner took the item, they sent the AirPods in an unsecured envelope.The central RUI customer service simply didn’t care or want to get involved, repeatedly pointing me back to the hotel. The problem was that the hotel were not responding. I am not sure what the purpose of their central complaints team is now I have used them. They could do nothing and wanted to do nothing. They took no interest or accountability, just useless.RIU appear to be a rotten company and chain of hotels in my opinion and IWould never recommend anyone using them.
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