riverside.org.uk

WC1 Resident With No Hetaing or Hot Water

I would strongly advise others to exercise caution when dealing with Riverside Housing. My experience with their service, communication, and overall accountability has been extremely poor.I have repeatedly been told that reports are not produced, which conveniently prevents them from sharing documentation despite earlier assurances. Surveyors have attended my property on four separate occasions for the same repair, yet no resolution has been achieved. Even the contractors themselves have expressed frustration, acknowledging repeated bookings for unresolved issues.A particularly concerning incident occurred a couple of years ago when I returned home to find scaffolding erected in my garden without any prior notice. Access was gained by climbing over my gate and removing fencing, effectively taking over my private space to support works on a neighbouring property. This left me unable to use my garden or driveway for eight months.Although I was advised to claim parking costs (which amounted to £8 per day), I was never reimbursed, reportedly due to a lack of written confirmation. To date, the fence has still not been reinstated, and damage caused to my paving by the scaffolding—clearly evidenced—had to be repaired at my own expense.Similarly, a parking gate repair that was promised within 28 days remained outstanding after six months, forcing me to pay for the work myself.Currently, I have been without heating, hot water, and kitchen electricity for ten days. Despite the severity of the situation, the response has simply been to repeatedly rebook the job, effectively resetting their response times. As a result, I have had to move into temporary hotel accommodation at my own cost, with no reimbursement offered.Overall, my experience has been extremely disappointing. The lack of communication, accountability, and basic service delivery is unacceptable, and the process feels entirely unreliable.

Date of experience: Mar 05, 2026