I am a vulnerable adult living in one of Riverside care homes . Last May 2025 Universal credit Was stopped the department for working day pensions.. Because of a review that the dwp was doing at the time . This no doubt stopped my house in benefit.For that month . RIVERSIDE have taken the best part of a year before writing to me about this issue . I was told by my kep worker that I needed to pay 200 pounds a mouth or . I could be at RIse of losing my home as part of this crew back of Housing benefit. My mental health has been deeply affected today . And at no point did my key workers show any sense Of duty a care towards. She Kept ongoing on about where are these statements? . I feel at the bottom message is we don't really care about you . we just care about get our hands on money . Don't care if this is going to affect your mental or your physical health . We don't care if you Ve got enough to live on.All we care about is getting her hands on the money that your supposed to owe us . I feel that your duty of care towards me goes out.The window , You clearly do not care how this is going to affect me in any way , shape or from . I have had many people occasions when. I ve been left with the things not being fixed in my own home . I m dealing with a housing officer who just wants to pass the buck and put all the blame on you . And on top of all of it , she want to push up the amount of money that you want to charge per month . And get out of actually doing the work that needs to be done to bring these places up to standard . But I guess that's how a big wealthy company works . I have been told in the past that you don't block email addresses , When it comes to making complaints to riverside . Well , that's not true , because I ve tried again this evening to make a a prive complaint . There is nothing wrong with a complaint which I was trying to send to you on your private page. The only thing is that you don't want already hair.People's complaints. I m sick and tired of people calling me a customer who works for this company , Because if I am a customer ' them i should be treated with the highest respect. I was growing up , taught that the customer was always right. Instead . I get treated as though I m something on the on somebody's feet by a Housing officerhe wasn't even born when I was growing up .
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