I worked for One Housing Riverside in Hackney for several years and resigned recently. While the role itself was demanding the most difficult issue for me was the management culture.In my experience working under senior manager Sam Hines was extremely challenging. I found the environment intimidating and at times hostile rather than supportive or professionally managed. I experienced what I believed to be bullying behaviour including repeated undermining dismissive communication public criticism shifting expectations and a pattern where blame often seemed to be pushed downwards. Over time this had a serious impact on morale confidence and day to day wellbeing.I also experienced frequent staff disputes which in my view were not always handled fairly or consistently. I observed what appeared to be favouritism in decision making and in the way concerns were addressed. This damaged trust within the team and created a workplace atmosphere that often felt divided unpredictable and heavily influenced by internal politics rather than clear processes or consistent leadership.During my time there I witnessed significant staff turnover across Hackney. Managers and support staff left regularly and the pace of departures was deeply concerning. Since leaving I have also been in contact with former staff and from those conversations it appears that more people have continued to leave. That ongoing turnover raises serious concerns about the working environment and stability of the service.The constant loss of staff increased pressure on those who remained and affected continuity team morale and the overall running of the service. For me the combined impact of the management culture staff disputes perceived favouritism and continued turnover made the role unsustainable and was a major factor in my decision to resign.Anyone considering a role here should ask careful questions about leadership culture staff retention and how concerns are handled in practice.If you want it even safer for review sites I would remove Sam Hines’ name entirely because naming an individual is often what triggers removal even when the rest is carefully written. Here is the safer version with the same impact:
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