Avoid this company if you’re considering shared ownership. Customer service repeatedly dismisses issues by saying “it’s not Riverside’s problem,” yet service charges increase every year. We’re told the charges contribute to funding the customer service centre, but the support provided is minimal at best. When questioned, they simply hide behind contract clauses to justify the increases. Very disappointing experience. Riverside have been in touch yet again hiding behind clauses to justify increases to service charges, Ive been given a complaint number let's see what utter rubbish they come back with to justify their poor service charge increases for none existent services.
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