The most infuriating company. This is the only way to get on a property ladder and these companies are meant to support those with low/limited income yet they charge you for EVERYTHING!I have been on shared ownership for years and honestly it's become more difficult as time has gone on. Extortionate administration fees, never mind the absolute negligence to us as customers who still pay a rental fee. If I was a 100% rental/social housing tenant, I could apply to get a new kitchen or bathroom, people would fix everything and I wouldn't be charged any fees to install items. Shared Ownership - well be prepared to pay for everything yet still no help or support. I have asked 4 times how I pay a ridiculous administration fee to simply install an EV charger - yet no one can tell me! I asked if the surveyor will even survey the property, given this is what I have to pay for. I have been told no they don't come out. Make it make sense.
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