Riverside Housing are absolutely shocking. I honestly don’t know how they’re allowed to operate.They make millions every year yet provide a service that is beyond useless. Essential repairs take months and only happen after endless chasing. I’ve had to contact them over and over again just to get basic issues dealt with. The vast majority of the time nothing happens at all. These days I end up fixing things myself because dealing with Riverside is more stressful than the problem itself.My property is damp and run down and I’m currently trying to move, mainly because I cannot deal with Riverside anymore. The staff are careless, unreliable and completely disorganised. They promise call backs that never happen and close complaints without resolving anything.Even after the Housing Ombudsman found in my favour and, after having their arms twisted by the regulator, Riverside agreed to a measly £50 compensation, I’ve been chasing that payment for months and still haven’t received it. That pretty much sums them up.I’ve never dealt with an organisation this bad. Look at the reviews everywhere, nobody has anything positive to say. Riverside let tenants down at every single opportunity!
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