I've just hung up the phone after 90 wasted minutes talking to an ignorant person who was no help at all I had to change from council paying my rent to universal credit paying my rent at the start of the pandemic in the first year of UC payments there was some delays in payments but to help with that the council payed an extra 2 weeks rent and also I myself made a full months payment on my debit card now by the end of the rent year Universal credit had caught up with all their required payments which should then have put my rent account approximately 1 month and 2 weeks in credit but and I do mean but riverside still to this very day despute this and keep threatening me with LEGAL ACTION regarding imaginary arrears and also Riversides explanations regarding the extra weeks rent every 6 or 7 years is also lies they are actually taking extra payments every leap year also the person I spoke to today his attitude stank he was that bad I ended up shouting and getting very angry so had to hang up all this rubbish they keep saying about being helping and respectful to customers is a joke disgraceful
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