I moved into a flat in Oxton May 2023 and at first I was very happy. However, my flat was constantly freezing and my heating bills became horrendous like £300+pm I had massive disagreements with my provider who installed a smart metre and they kept telling me that it’s my flat, I thought no way. I went to James at Riverside warm home department, he said I can’t help you! In January the builder for my bathroom said your flat is freezing, I said I know you should see my bills….. horrendous. He didn’t believe me, I WhatsApp him my latest bill! He told me later that day the flat has no insulation and it’s an F on my EPC. My EPC states this property should NOT be rented out! Furthermore, I phone my housing officer Lindsey Henderson who apparently was about to call me….. she said she knows I’m not insulated and she’ll look into it! And, for my trouble here’s £150 Aldo voucher. I emailed her stating £150 aldi voucher does not cut it, what about the 18 months worth of heating bills and sitting freezing in my flat? I have now received an email from Lindsey Henderson saying they have until 2030 to rectify the issue. I’m disgusted that they believe it’s ok to treat people this way. It does not stop there, they’ve left my bathroom with wires hanging out the wall since January and no heating just a towel warmer that has no on off switch. I’ve taken numerous days off and been chasing this and today I was told 8am they’d be there, nope!
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